FURIOUS Tesco shoppers have complained after being forced to “wait for hours” in a virtual queue to secure a Christmas delivery slot.
I had a leaflet saying that the Christmas delivery slots will be available to book at the end of November. Now they book up really fast and last year the kind delivery man told me exactly which day, at midnight, they opened, and I booked at 3am (sad I know but I was up bf ds), and they had all gone by 4am!!!! That's why so many choose to get home deliveries for Christmas and Tesco slots in particular book up fast. They were released in the early hours of Monday, November 26 and are already being booked up. The Christmas slots are staggered and bookings open on Friday November 30 2018 for delivery on Thursday December 20 2018. For Friday December 21 bookings open on Saturday December 1.
The supermarket opened its bookings system to all customers at 7am this morning after delivery saver scheme members were given priority access on November 13.
Tesco said there has been an “unprecedented demand” this year due to the coronavirus pandemic.
Yesterday, the supermarket was already warning the Christmas slots has almost sold out – a day before they were released to all shoppers.
It comes after the saver scheme customers were already left frustrated after having to wait hours to secure their slots last week.
The supermarket’s website says it now has “very few slots left” for deliveries on the peak dates of December 20-24 so non-priority customers are facing intense competition online.
Supermarket Christmas delivery slots
HERE’S when you can start booking an online delivery slot at each supermarket:
Tesco: Already open
Asda: Already open
Morrisons: Not revealed yet
- For delivery on 20 December, slots can be booked from 29 November
- For delivery on 21 December, slots can be booked from 30 November
- For delivery on 22 December, slots can be booked from 1 December
- For delivery on 23 December, slots can be booked from 2 December
Iceland: Business as usual with delivery slots released six days in advance so keep an eye out from December 14 to bag a slot for December 20
Waitrose: Already open
Ocado (including M&S): Sold out
Despite making more than a million delivery slots a week available, Tesco has said there are not enough for everyone.
Angry shoppers took to Twitter this morning to say they had been waiting online for hours to secure their slot, with some comparing the process to buying tickets for Glastonbury.
Others said that most slots had already been booked up and they were unable to select the time and date they wanted.
One customer said: “@Tesco really disappointed with Tesco’s . after being a delivery customer for over 5 years and waking up at 7am last week and again today, I was still unable to get a delivery slot.”
Another wrote: “Queuing on @Tesco website from 7am for a delivery slot for our #Christmas food shop.
“We have access to priory slots due to #shielding however there was nothing available after 19th but Christmas food not available till 20th. Guess it’s beans on toast for Christmas Dinner then.”
A third wrote: “@Tesco How is it that my mum has been online waiting for a xmas delivery slot since 6am & is still in the waiting room.”
One joked: “@Trying to get a Christmas @Tesco delivery slot this morning was like trying to get a @glastonbury ticket “You are in a queue and this page will automatically refresh”.”
Others complained that they were having technical issues when trying to book.
One customer tweeted: “@Tesco selected Christmas delivery slot for a disabled person and nothing is happening….your page isn’t doing anything. Not impressed”
Another said: “@Tesco what is going on I keep going to book a slot for delivery and its kicking me out when the dates come up.”
Supermarkets have been put under increasing pressure to meet demand since the coronavirus crisis hit and in the lead up to the already busy Christmas period.
The pandemic has seen a surge in households relying on online shopping and retailers have hired thousands of seasonal workers to try and keep up.
Shoppers have also been warned by retail experts that they should shop early because of the combination of Christmas and the second lockdown, or risk delivery chaos.
A Tesco spokesperson said that the queues were down to “unprecedented demand”.
They told The Sun: “While we have significantly more slots this Christmas than ever before, we apologise to those customers who weren’t able to secure one on the day of their choice.”
The supermarket is advising customers who are still planning their festive shop to look at availability earlier in December and use the Click+Collect service.
Tesco Christmas Delivery Slots 2018 Youtube
The spokesman also urged people to shop in store where possible “in order to free up slots for those who need them most”.
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26 November 2018, 15:43 Updated: 26 November 2018, 17:01
What are the Christmas delivery and collection cut-off dates for 2018? Towers casino raid. Check major supermarkets Xmas closing times including Tesco, Sainsbury's, Marks & Spencer, Waitrose and Asda.
Thinking of your Christmas delivery already? Worried you'll miss the cut off time? Well, many major supermarkets are already allowing customers to book their delivery slots for Christmas 2018.
Here are all the delivery and collection cut-off dates for Tesco, Sainsbury's, Marks & Spencer, Waitrose and Asda.
Sainsbury's Christmas delivery times
Sainsbury's will open its delivery slots on Wednesday 28th November, giving customers the opportunity to get everything sorted three weeks ahead of Christmas.
You are able to update your basket until 11pm the date before delivery, however there are no deliveries on the 24th, 25th or 26th December, or the 1st Jan.
Tesco's Christmas delivery times
Online delivery slots will open for the 20th December on the 30th November. However, you'll have to wait until 4th December if you're hoping for your goods to arrive on the 24th - and even then there are only selected areas eligible for the service.
Tesco Christmas Delivery Slots 2018 Las Vegas
The full times are as follows:
For Thursday 20th December 2018 delivery - book on Thursday 30th November
For Friday 21st December 2018 delivery - book on Friday 1st December
For Saturday 22nd December 2018 delivery - book on Saturday 2nd December
For Sunday 23rd December 2018 delivery - book on Sunday 3rd December
For Monday 24th December 2018 delivery - book on Monday 4 December (specific areas only).
Between the 19th December and 3rd January, same dame delivery is not an option.
Marks & Spencer's Christmas delivery times
Whilst M&S don't do a delivery service, you are already able to place a click and collect order for M&S already - although the 23rd and 24th December are filling up fast.
The last option to do this is 15th December.
Morrisons Christmas delivery times
Morrisons' Christmas delivery slots are already available to book for delivery between 20th - 24th December.
Delivery Pass customers can also claim up to two free deliveries in this period.
You are able to edit your order once it's been placed, but the cut off for doing this is 24 hours before the delivery slot.
AsdaChristmas delivery times
Delivery and collection slots are already live.
The cut off for Food to Order delivery is December 16th, whilst the collect option stays available until 23rd December.
You are able to amend your orders as many times as you like, providing it's all confirmed by midnight before your allotted date.