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Responsible Gaming

The Seminole Tribe of Florida takes a leadership position on responsible gaming. We took the initiative to reach out to the Florida Council on Compulsive Gambling (FCGG) and together we created Gamble With Care a comprehensive array of programs that ensure a safe and entertaining gaming environment.

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A player may request self-exclusion through the “My account tab” or by contacting a representative by email or live chat 24 hours a day. Once a player self-excludes, will block his account. Any new accounts he attempts to open will also be blocked as soon as they are detected. Our Casinos, including any online gaming site, have a Self-Exclusion Program that allows patrons to voluntarily request that they be prohibited any participation in activities at our casino’s or cease registration to our online programs.

We have instituted a policy that prohibits individuals under 18 years of age from taking part in Live Poker or Bingo. An additional policy is in place that restricts individuals under 21 years of age from participating in any other form of casino gaming.

Palese slot machines. To protect the well-being of Florida's youth, we have established policies that prevent our adult guests from bringing their children into gaming areas or leaving them unattended anywhere on-property. Failure to comply with our clear-cut policies may result in a guest losing their privilege to game.

To assure that we are responsible vendors of alcohol, we founded the Service Intervention Program (SIPs).

To make sure our guests return home safely, we founded the Safe Ride Program. Look for Safe Ride signs and ask for more information at valet points as well as security podiums.

To support those individuals with a compulsion to gamble, we implemented a Self-Exclusion Program, whereby guests can voluntarily have themselves prohibited from our properties.

In addition, we are proud to help fund 1.888.ADMIT.IT, Florida's 24-hour toll-free helpline for casino players with a compulsion to gamble.

Gamble With Care is part of our culture and heritage at The Seminole Tribe of Florida. We have always been, and continue to be honored to uphold a position of leadership when it comes to responsible gaming.

Prevent Underage Gambling and the Consumption of Alcohol

Seminole Casino policy prohibits individuals under 18 years of age from taking part in Live Poker or Bingo. Individuals under 21 years of age are prohibited from taking part in any other form of casino gaming. Minors attempting to utilize false identification will be prosecuted.

Tribal law prohibits anyone under the age of 21 to consume alcoholic beverages.

At no time does the casino take responsibility of unattended minors. Failure to comply may result in action from the casino to exclude the parent or guardian of the child from the premises. Unattended minors may be handed over to the Seminole Police Department if a parent or guardian cannot be located in a reasonable amount of time.

If you should find a child left unattended, please do the following:

  • Notify the Security Department immediately at ext. 1177.
  • Stay with the child; do not remove them from the area until a member of the Security Department arrives. The child may have been given special instructions by his/her parent or guardian to stay in that area until they return.

Service Intervention Program (SIPs)

Our mission is to be a responsible vendor of alcohol and to ensure the enjoyment and safety of our guests and employees.

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SIPs helps to provide our employees with the skills, knowledge and support to ensure world-class guest service.

We review in detail:

  • The fundamental facts about alcohol
  • Its effects on the body
  • How to recognize over-indulgence
  • How to intervene when necessary
  • Protecting the best interest of our guest & liability
  • Valid forms of ID for alcohol sales

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Self-Exclusion Program

What is the Self-Exclusion Program?
The program was established to allow people with a gambling problem to voluntarily exclude themselves from casino gambling activities in all Seminole Tribe of Florida Casinos. In addition, an ejected individual may not enter any of the gaming facilities (such as Hard Rock Live or any other venue in Seminole Paradise) or any of the restaurants located inside Seminole gaming facilities.

How do I get placed on the Self-Exclusion list?
You can contact a Security Representative in person or by phone who will provide you with information and an application to enter the Self Exclusion Program. After completing the application you will be required to provide photo identification that includes your signature. When you file the form in person you will be photographed. That photo and other identifying information will be distributed to all Seminole Casinos.

Can I just mail back the completed form?
Yes. You can mail the Self Exclusion Request Packet to the Seminole Casino Security Department nearest you or return the application form in person to a Security Representative.

What will happen if I go to a casino and try to gamble?
After you are placed on the self-exclusion list, Casino personnel will refuse to accept your wagers or ask you to leave the gaming area. If you do gamble, you would be unable to collect any winnings or recover any losses. Once you are placed into the program you will not be able to receive complimentary goods or services, credit or check cashing privileges or offered any other amenities by the casino.

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How long will I be on the self-exclusion list?
That’s up to you. When you request self-exclusion, you will choose whether you want to be excluded for a minimum of one year, five years or for life. If you choose the one-year or five-year option, you must remain on the list for that length of time. Removal from the self-exclusion list will occur automatically at the conclusion of 1 year and 5 year self-exclusions. Lifetime self-exclusions may appeal to have their name removed from the exclusion list only after five (5) years has expired. After that time expires, you may ask to be removed from the list or to be readmitted by writing a letter to the Seminole Tribal Gaming Commission.

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To help individuals in their time of need, we collaborated with the Florida Council on Compulsive Gambling (FCCG). They are available for counsel 24-hours a day at 1.888.ADMIT.IT (236.4848).