Casino Supervisor Job Description For Resume

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Dual/Rate Dealer Floor Supervisor October 2008 to February 2016 Hard Rock Casino and Hotel - Tampa, FL. Conduct gambling games such as baccarat, blackjack, and poker games, following all applicable rules and regulations. Casino Host Job Description Example. The casino host plays important role in the running of a casino, as he/she performs various duties, tasks, and responsibilities for the success of the casino. Here is a job description example that presents the major role of a host in a casino environment.

Guide the recruiter to the conclusion that you are the best candidate for the casino manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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McKenzie
Philadelphia
2753 Angela Mills
PA
p+1 (555) 643 2369
New York, NY
New York, NY
  • Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same
  • Responsible for directing special projects as assigned by VP of Casino Operations, including development, implementation, effectiveness and evaluation
  • Complete knowledge of all games on the casino floor, including rules and cheating methods
  • Monitor pit and gaming equipment to ensure proper working order and condition
  • Issuing timely performance evaluations on subordinates and offering developmental guidelines and resources to achieve goals
  • Complete knowledge of all games on the casino floor, including rules and
  • Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment
Philadelphia, PA
Philadelphia, PA
  • Adhere to established department and property policies and procedures regarding guest service standards
  • Knowledge of budget process, financial statements, accounting principles, and property policies and procedures
  • General monitoring of job performance at all subordinate levels
  • Oversee the development of daily schedule to ensure adequate staffing levels for pit and floor operations
  • Discipline subordinates in accordance with Casino policy regarding below standard performance
  • Opens, closes and yields games to provide for optimal labor efficiency and customer service
  • Reports any suspected irregular or illegal gaming practices to the Surveillance Department and VP of Casino Operations to ensure that gaming policies and regulations are observed at all times
Los Angeles, CA
Los Angeles, CA
Description
  • This position spends majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume
  • Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action
  • Open, close, and games to provide for optimal labor efficiency and customer service
  • Deliver internal and external guest service through Pinnacle’s core values
  • Create an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service
  • Hire, train, motivate, evaluate and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training and resources to accomplish established department objectives
  • Grants complimentary services to players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers
School Degree in Professionalism When Dealing With Subordinates
School Degree in Professionalism When Dealing With Subordinates
School Degree in Professionalism When Dealing With Subordinates
  • Demonstrated knowledge of Casino Operations and previous table games and/or Slot Supervisor experience
  • General knowledge of Microsoft Word, Excel, and Outlook is
  • Handle customer disputes, and provide top quality customer service to guests
  • Displays excellent verbal and written communication skills
  • Sound knowledge of all casino games
  • Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls
  • Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action
  • Assists with procedures, trains, schedules and evaluates personnel in keeping with company and departmental directive, policies and procedures
  • Open, close, and games to provide for optimal labor efficiency and customer service
  • Grants complimentary services to players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers
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Assistant Casino ManagerResume Examples & Samples

  • Ability to observe and identify suspected cheaters, as well as to observe and direct actions of subordinates
  • Ability to use all equipment associated with the position, including, but not limited to, computer keyboard
  • Ability to communicate effectively with customers and all levels of employees. Ability to review and comprehend all necessary documentation
  • This position spends majority of shift on the casino floor and is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume
  • Complete knowledge of all games on the casino floor, including rules and cheating methods
  • Strong understanding of theoretical win
  • Strong understanding of at least one count system and basic strategy
  • Strong mathematical and analytical skills required
  • Ability to develop and motivate a diverse work force
  • Knowledge of casino marketing practices preferred
  • Knowledge of budget process, financial statements, accounting principals, and property policies and procedures

Assistant Casino ManagerResume Examples & Samples

  • Deliver internal and external guest service through Pinnacle’s core values
  • Create an atmosphere that induces guests to have Pinnacle Entertainment, Inc. as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service
  • Hire, train, motivate, evaluate and manage employees to ensure proper staffing levels and that employees receive adequate guidance, training and resources to accomplish established department objectives
  • Oversee the development of daily schedule to ensure adequate staffing levels for pit and floor operations
  • Assist in establishing gaming policies, procedures and standards to assure security and integrity of slots and table games and promote gaming practices consistent with gaming regulations
  • Open, close, and games to provide for optimal labor efficiency and customer service
  • Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action
  • Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls
  • Grants complimentary services to players according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers
  • Responsible for directing special projects as assigned by VP of Casino Operations, including development, implementation, effectiveness and evaluation
  • Ability to observe and identify suspected cheaters, as well as to observe and direct actions of team members
  • Ability to communicate effectively with customers and all levels of employees
  • Ability to obtain and maintain a Colorado Key Gaming License
  • Knowledge of budget process, financial statements, accounting principles, and property policies and procedures
  • These skills and abilities are typically acquired through the completion of a high school degree or equivalent, as well as through a minimum of five years of progressively responsible gaming and gaming management experience, with a minimum of four years in gaming supervision. Completion of accredited gaming program or related training/seminars and college degree preferred

Assistant Casino ManagerResume Examples & Samples

  • Safeguard the assets of the company
  • Implement Table Games Department policies and procedures established by management
  • Manage, direct, and supervise all personnel assigned to table games
  • Ensure compliance with Federal Currency Transaction reports, Missouri Currency Transaction reports and Multiple Transaction logs, as well as all Missouri gaming regulations
  • Maintain appropriate staffing levels
  • Train and mentor all team members to ensure guest service standards are met or exceeded
  • Ensure proper maintenance of all table games equipment
  • Job Tasks must be finished in a timely manner according to department standards
  • Excellent verbal, written communication skills, employee and customer relations skills, organizational skills and the ability to handle multi-tasks
  • Ability to work any shift or hours
  • A strong knowledge of all table games
  • Able to work in a fast paced work environment
  • Able to take a leadership role
  • A minimum of three (3) years managerial experience with 2 of the 3 years as pit manager or above
  • A minimum of five (5) years table games experience

Assistant Casino ManagerResume Examples & Samples

  • Accountable for the adherence and/or enforcement of all written/internal controls and procedures within the casino
  • Responsible for having a full comprehensive knowledge of internal controls and adhering and enforcing the same
  • Adhere to established department and property policies and procedures regarding guest service standards
  • Notify Director of Casino Operations & Casino Manager on win/loss status of the Casino at “count” times
  • Ensure and maintain proper control over the gaming tables within the guidelines of the State Gaming Control Board and Pinnacle Entertainment
  • Perform the duties of the Casino Manager in his/her absence
  • Issuing timely performance evaluations on subordinates and offering developmental guidelines and resources to achieve goals
  • Must maintain the strictest confidence of any and all confidential information disclosed by an Pinnacle entity
  • Excellent verbal communication required with sound administrative skills
  • Sound knowledge of all casino games
  • General knowledge of Microsoft Word, Excel, and Outlook is a plus
  • Must be able to stand for a minimum eight (8) hour shift
  • Locations on casino floor are noisy and smoky
  • Will also encounter intoxicated guests frequently
  • High School Diploma or GED equivalent and College Degree
  • Five-to-ten years of supervisory experience in gaming industry in lieu of college

Assistant Casino ManagerResume Examples & Samples

  • Assists the Casino Operations Manager with carrying out policy, setting procedures and developing personnel in keeping with departmental objectives; specifically, assumes the responsibility for the efficient operation of a particular shift assignment
  • Has authority to issue credit, make payments, set limits and otherwise control monies related to table games operations and within the limits stated in systems of internal controls
  • Monitors equipment and supplies and makes recommendations for replacement or repair as appropriate
  • Circulate among gaming tables and slot sections to ensure that operations are conducted properly, that team members follow house rules, and that players are not cheating
  • Monitor staffing levels to ensure that slot and table games departments are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary
  • Work closely with all departments; including but not limited to My Choice, Poker, Slot Performance, VIP Services, Cage and Beverage
  • Must be able to obtain and maintain valid license
  • Displays excellent verbal and written communication skills

Casino Hosts provides excellent service to players to get them to be loyal customers.

Casino Host Job Description Example

What Does a Casino Host Do?

The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino.

His/her job description entails answering queries posed by casino player and resolving their complaints.

His/her role is to please the players and ensure compliance to casino rules, regulations, procedures and policies.

The players will of course have a number of in-house requests while playing and the casino host is expected to fulfill these requests, provided such requests are reasonable.

Most casinos usually empower the host to issue what is called complimentary services to any player; these include complimentary show tickets, beverages, meals, and also accommodation, provided the casino also has a hotel.

A casino host is expected to develop working relationship and good rapport with gamblers, irrespective of their particular level of gambling.

He/she is responsible for keeping first-timers under watch and serving them satisfactorily to ensure they come again; multimillion-dollar gamblers are also expected to be taken care of by the casino host.

The casino host work description also includes making reports of his/her activities and experiences on the casino floor to the marketing manager.

He/she is also treated as a member of the casino’s management, since his/her experience on the casino floor can help the firm in formulating procedures that will further promote its business interest.

He/she is almost always the first person the player will meet when they enter the casino and he/she must be able to nurture the businesses relationship of the casino with the players. This way, he/she will help enhance clients’ loyalty, which will help to maximize profit.

In the event that the casino is organizing any special event for the future, the host is expected to send invitations to the players on behalf of the casino.

He/she is expected to respond to all inquiries made by players regarding service provision issues.

He/she is expected to be knowledgably about the casino’s activities to enable him/her solve customer issues.

Other duties and responsibilities of the casino host include managing database of clients, and providing periodic reports to the marketing manager of the casino, as hinted earlier.

Issues beyond his/her ability are equally expected to be reported to the marketing manager.

The host is expected to be a highly courteous person, as well as having a sales-orientation. Needless to say, the casino host should possess excellent interpersonal skills and he/she should be a perfect communicator.

Teamwork skill is also a must to succeed as a casino host. Considering the prevailing circumstances at the workplace, he/she is expected to be a computer literate person.

Casino Host Job Description Example

Casino Supervisor Job Description For Resume Objective

The casino host plays important role in the running of a casino, as he/she performs various duties, tasks, and responsibilities for the success of the casino.

Here is a job description example that presents the major role of a host in a casino environment:

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  • Market the services of the casino to existing and prospective players
  • Intimate the players on new games and programs, and events of the casino
  • Cater for the needs of the players while they are within the casino
  • Send emails or place calls to players to promote the image and services of the casino
  • Oversee the promotion and progress of the loyalty programs organized by the casino
  • Determine the level of comps to be given to any particular player
  • Oversee service delivery to the players
  • Ensure players are satisfied with the services provided by the casino
  • Listen to complaints and concerns of clients and get them resolved without delay
  • Book reservations for the casino’s valued customers
  • Coordinate all special events organized by the casino towards attracting new clients
  • Draft and distribute periodic or daily report to the casino’s management.

Casino Host Resume Preparation

When preparing a resume for the job of casino host, you need to concentrate on presenting the kind of information employers are looking to see.

One of such information is your work experience, which you can present in your resume by adopting the sample job description shown above, with some modifications wherever necessary.

The functions of the casino host stated in the above work description are appropriate in making the job experience section of a resume for the position.

Requirements – Skills, Knowledge, Abilities – for Casino Host Role

To increase your chances of getting a job as a casino host, you will need to have the following abilities, skills, and knowledge, which form a major requirement by employers for the job that applicants must meet:

Casino Shift Manager Job Description For Resume

  • Education: It depends on the particular casino. While some insist on Bachelor’s degree, some others do accept Associate degree. However, there are some that accept high school diploma
  • Previous experience in casino environment is added advantage
  • Possess outstanding skills in communication, both oral and written
  • Possess a likeable and professional demeanor
  • Ability to work fast and meet deadlines
  • Ability to manage players and their needs
  • Possess computer literacy and ability to handle some important Microsoft Office packages
  • Ability to multitask and get several assignments completed within a short time
  • Possess jovial and positive outlook, which invariably rub off positively on clients.

Casino Host Skills for Resume

Having a strong and compelling resume is important when searching for a casino host job as you will certainly have other applicants to contend with for the position.

Casino Supervisor Job Description For Resumes

The strength of your resume can determine if it’s going to be read or not, and if the hiring manager will give you an interview appointment or not.

Another section to pay attention to in making a strong resume is the skills section, which shows the employer the skills you have acquired to be able to perform excellently on the job.

To make the skills section for the casino host resume, you can easily apply the required qualities for the role stated above.

How did you find our casino host job description? We will like to hear from you. You can also share your job description and experience if you are presently working or have worked in the past as a casino host. Many thanks!

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As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for.

The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job.

Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests.

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